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1st/2nd Line Support

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
£25,000 to £27,000 per annum
10% Annual Bonus & Benefits!
City Of London, London
Contract Type:
Date Posted:

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Got a great opportunity for an amazing growing organisation based in Moorgate. I'm looking for a 1st/2nd Line Support to join their new team.

My client are a successful technology organisation who have gone through recent expansion and have an opening for a Customer Service Administrator to work on site with one of their biggest clients. My client offer a great salary with a 10% annual bonus plus an amazing, fun a vibrant working environment!

If you're looking for a company that offer progression, to be working within a rapidly growing industry and a lively office environment or know someone who is - then please apply!

Job Description

  • Managing and maintaining the customer relationship alongside the Client Director
  • Monitoring and meeting service level targets
  • Building and maintaining strong supplier/partner relationships with both the company and the customer suppliers
  • Providing day to day administrative support
  • Management and analysis of customer bill reporting
  • Overseeing practise of customer/supplier processes and feeding back suggested changes where required
  • Managing incidents, service and change requests through to resolution and in line with contractual obligations
  • Documenting and rolling out of changes in existing process/new processes where required
  • Understanding and operating to differing contractual obligations
  • Managing conflicting and changing priorities
  • Resolving escalations and complaints

Experience Required

  • Two years minimum experience in administrator type role
  • Experience in within Telecoms industry preferred but not essential
  • Experience in customer facing environment preferred
  • Some experience of service management preferred but not essential

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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