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Applications Support Analyst

Job Reference:
RH-34552
Recruiter Name:
Parkside Recruitment
Job Type:
IT
Salary:
£25,000 to £35,000 per annum
Locations:
England
Contract Type:
Permanent
Date Posted:
23/10/2018

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Have you supported software or applications?

Have you worked in a busy customer service department?

perhaps you have worked as a 1st/2nd Line Software Support / Application support?

Can you commute to Staines on a daily basis?

Are you looking to work for an established company?

If you have answered YES to some or all of these questions then please APPLY NOW!!!

Our well established client are offering an excellent opportunity for an experienced 1st/2nd line Support/Applications Support Analyst/ to work in their offices in Staines. The successful candidate will be working within the support team providing applications support and basic training to users of their software package. You must have software or applications support or high level customer service skills.

The successful 1st/2nd line Support/ Applications Support Analyst will also be responsible for:

  • Help desk support - answering support calls from clients and processing support emails.
  • Logging calls on internal system, using own initiative and taking ownership of queries.
  • Investigating and resolving queries, seeing through to completion.
  • Liaising with relevant teams on the resolution of queries.

Strongly Desirable

  • Experience of software support, bespoke applications and SQL - Structured Query Language
  • Proven experience of providing training to clients;
  • Networking experience and understanding of 3-tier architecture;
  • Experience and understanding of APIs and Web Services Support;
  • Good scripting skills and understanding of Microsoft Windows

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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