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Bi Lingual Customer Service / Administration - French

Job Reference:
33980C
Recruiter Name:
Parkside Recruitment
Job Type:
Administration
Salary:
£20,000 to £25,000 per annum
Locations:
England, Surrey
Contract Type:
Permanent
Date Posted:
03/10/2018

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Our client, a Global company with a UK office based in Chertsey, are looking for a French speaking Customer Service Administrator to Join their busy team. The role will be supporting clients in Europe from order entry and inventory management through to delivery of products to customers. You must have fluent English and French, customer service, administration and Business to business experience. This is an excellent opportunity to join a very friendly team, and full training will be given.

Key Responsibilities

  • Provide customer service related activities to customers and representative organisations to support their needs;
  • Co-ordinate sales orders from customers, including facilitating account creation, placement of purchase orders on the factories and managing inventory levels;
  • Enter, validate and manage the processing of sales orders via the company's CRM system;
  • Monitor and address escalation issues for specific customers;
  • Obtain, maintain and monitor customer forecasts for planning purposes and ensure that order backlog is kept up-to-date.
  • Act as customer advocate and aid sales representatives, customers and direct sales force in resolving issues and obtaining replies to questions;
  • Work closely with manufacturing and logistics to ensure the smooth delivery of product and manage any short term supply issues;
  • Liaise with customers with respect to quality issues and work with Operations and Finance to correctly process returns;
  • Working on projects and preparing reports/presentations for management as and when required;

This is an excellent opportunity for a bi-lingual French speaking candidate with customer service and administration skills to join a busy, friendly, stable team.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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