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Claims Handler - Collections

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Claims, Insurance
£22,000 to £24,000 per annum
London, North West London
Contract Type:
Date Posted:

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Claims Handler - Collections

I am currently looking for an intelligent, driven individual from a Claimant background in and around Uxbridge. My client are a great company to work for - they believe in Employee retention and offer a welcoming environment. This company has a firm footing in their market having been established for over 20 years and are currently going through a period of significant growth. As a result of this they are looking for a hard working individual to effectively handle and negotiate claims in a proactive and efficient way enabling them to make a recovery of our outlay from the responsible party as quickly as possible in order to maximise profitability. If you would like to know more, apply today!

What does the job involve?

  • Confident negotiation with third parties in order to achieve successful settlement results
  • Application of the ABI GTA, relevant case law and credit hire principles in order to settle cases
  • Apply a structured approach to managing your own caseload
  • Pro-actively make outbound calls to insurers to discuss cases and agree settlement terms
  • Comprehensively review and appraise cases prior to escalating to your line manager
  • Liaise with other parties such as solicitors, insurers and repairers regarding ongoing cases
  • Flexibility to take on related tasks and projects to support the collections department and the wider business as required
  • Provide support to the Recoveries Team Leader by ensuring delivery of own performance against agreed objectives, KPI's and SLA's
  • Flexibility to take on related tasks and projects to support the collections department and the wider business as required
  • To adhere to Company processes with regard to FCA compliance and Treating Customers Fairly.

Key attributes were looking for?

  • Previous experience within the credit hire or motor insurance industry
  • A working knowledge of the Highway Code, common accident scenarios and standard driving practises.
  • Excellent telephone manner
  • Confident negotiator
  • Good organisational skills, strong ability to prioritise and high attention to detail
  • Strong verbal and written communication skills
  • Has a working knowledge of Word/Excel/Outlook
  • Numeracy skills to be able to understand and effectively settle our credit hire invoices
  • Ability to build effective relationships with colleagues
  • Have a 'can do' attitude and an ability to think 'outside the box'

Full-time, Permanent position

Based in Uxbridge

£22,000 to £24,000 per annum

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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