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Client Success Executive

Job Reference:
34355
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Manager, Customer Service Team Leader
Salary:
£12 to £14 per hour
Locations:
Buckinghamshire, England
Contract Type:
Temp
Date Posted:
11/09/2018

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My client, based in Bourne End, is seeking an experienced Client Success Executive to join its team. They're poised for rapid growth serving this huge and growing global market. The ultimate goal is to grow client retention.

We need an energetic Client Success Executive, excited to engage with our amazing global clients, assist them with the onboarding, training and use of the bespoke online platform. One who can ensure our users have full understanding of our service and its value; and possess the ability to recognise what drives value for them. You will be proactive and motivated, great at prioritising and able to work well in a fast-paced environment.

You can expect to be talking to clients every day - making outbound calls, completing business reviews, reacting to low usage, hosting training or best practice sessions as well as day-to-day support.

This is not a sales role. Your objective is to help our clients achieve their goals through our services not sell them more features. Your passion should be to turn every user into an advocate of our services.

You will also be an internal client champion, dedicated to helping the business provide the right services and features.

All this will ultimately lead to higher year on year client retention. It's a busy role, that will require your determination, energy and drive to succeed.

You would report to the Customer Success Manager and be responsible for approximately 150-200 of our growth clients.

HARD SKILLS REQUIRED

  • Minimum of 2 years as a client success or account manager role working in a business to business, subscription-based environment
  • Comprehensive understanding of business service software and the benefits they bring
  • Excellent verbal and written communication skills, must be comfortable using the phone as well as addressing a group of people with confidence and gravitas
  • Fluency in a language (French, German, Spanish, Italian, Chinese) an advantage, but not essential

SOFT SKILLS REQUIRED

  • Deadline-driven self-starter
  • Extremely organised with high attention to detail
  • Highly motivated, resourceful, and results-orientated
  • Excellent social skills; friendly and outgoing, not afraid to connect with new people
  • Ability to build rapport & communicate effectively with business clients from middle managers up to and including the C suite of large global organisations
  • Excellent multi-tasker, able to take on many projects without dropping the ball

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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