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Consumer Response Advisor

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Representative, Call Centre/Customer Service
£19,000 to £20,000 per annum
Berkshire, England
Contract Type:
Date Posted:

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As an industry leader, our client prides itself on being led by its people in the dynamic fast moving consumer goods industry. They are looking for people that are excited by a challenge, want to be rewarded for performance and who are motivated to make things happen.

  • Resolution of consumer queries and complaints
  • Uses judgment and resources available to resolve consumer query, contact by phone, email & letter using principle of 'first time resolution'
  • Log all issues requiring follow up on them for future reference
  • Resolution could involve receiving product back for inspection, issuing a free spare part or vouchers, or simply finding out more details on a product, troubleshooting problems with 'technical' products or sending out new sets of instructions.
  • Escalation of consumer complaints to supervisor when appropriate
  • Handling of vouchers to resolve consumer complaints


  • MS Office proficiency
  • Experience of customer database
  • Experience of working in 'call centre' environment with call queuing system
  • Ability to log details on system whilst taking calls
  • Ability to use various sources of information to resolve queries


  • Ability to resolve majority of complaints without escalation
  • Think on feet & deal with complaints calmly, sympathetically and professionally
  • Excercise judgement in balancing consumer demands and needs of the business.
  • Trustworthy

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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