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Customer Administration Manager - FRENCH, DUTCH OR FLEMISH

Job Reference:
AR32123
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Manager
Salary:
£50,000 to £53,000 per annum
Locations:
England, Hertfordshire
Contract Type:
Permanent
Date Posted:
02/08/2017

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We are currently recruiting for a fantastic opportunity for our client based in Watford. They are looking for an experienced Customer Administration Manager to be responsible for managing the day to day operational activities for customer administration for a dedicated region.

Key Responsibilities:

  • Building a high performing team around sales administration to ensure the highest performance and quality is delivered to our customers and stakeholders
  • Ensuring all the processes are followed around RR, standing orders and we are maximizing resources across all teams whilst driving customer satisfaction
  • Development, optimization planning, budgeting and controlling
  • Working with stakeholders to implement harmonised systems and processes around pricing and quotations for products and services
  • Managing the change, having the ability to develop high performing /multi-cultural teams that deliver results
  • Supporting and coach your team leaders
  • Auditing, analysing, harmonizing the best practices & develop adequate SOPs to keep clear process under control
  • Preparing and leading the teams and supporting other ERP implementations

Key Skills Required:

  • Multi-lingual English plus either Flemish or French, or Dutch
  • Experience setting or leading customer services shared services (cross-regional)
  • Proven ability to lead projects, deploy processes and meet deadlines
  • Demonstrated leadership and decision making, solid people management experience
  • ERP Experience, SAP/Oracle/Salesforce.com and CRM experience.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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