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Customer Care Team Leader

Job Reference:
32131AMH
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Team Leader, Call Centre/Customer Service, Customer Service Team Leader
Salary:
£32,000 to £35,000 per annum
Benefits:
Lots of benefits
Locations:
England
Contract Type:
Permanent
Date Posted:
02/08/2017

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With a nationwide client-base in the thousands, my client is a leader within their field - offering management software and ongoing compliance tools to their customers, they have grown from strength to strength and are supporting a multitude of businesses within the Healthcare industry.

We are looking for a dynamic and driven Customer Care Team Leader to help deliver and develop the service of the customer care team. With a very generous salary being offered, along with a long list of benefits - this is a fantastic opprtunity to join the team in their bright, modern offices in Uxbridge.

Key responsibilities;

  • Day to day supervision of the customer care team; assigning daily tasks and providing direction
  • Resolve issues regarding the product and/or service in a timely and professional manner - Providing second line support on escalated issues
  • Identifying ways to continually develop and improve the customer experience for clients.
  • Work closely with other departments to ensure clients receive a first-class customer service
  • Proactively and consistently keep up to date with relevant industry and software updates

Key requirements;

  • Proven team management experience in a customer care environment
  • A great telephone manner and strong verbal and written communication skills
  • Good working knowledge of process development and mapping
  • Commitment to continuous improvement and service development
  • Able to talk knowledgeably and enthusiastically to Director-level clients and be used to working to targets & deadlines
  • Able to establish rapport and relationships with customers over the telephone.
  • Ideally a minimum of 5 years of customer service experience.

Key Benefits;

  • A generous salary of £32-£35K
  • Up to 28 days holiday, plus bank holidays
  • Pension scheme
  • Excellent team atmosphere

If you feel you have relevant skills/experience for this position, please apply right away.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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