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Customer Experience Manager

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Manager
£35,000 to £43,000 per annum
Contract Type:
Date Posted:

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Customer Experience Manager

Our client is looking for a Customer Experience Manager with a Life Science Background, ideally 5 years of Air Exports technical Warehouse Management Systems exposure, excellent customer facing skills and an understanding of Profit and Loss accounts.

Key Responsibilities in this role will include;

  • Communicate courteously with internal and external customers.
  • Manage ILS Air Operations & Customer Service Team
  • Team development - Conduct regular one to ones, identify areas for improvement and create personal development plans.
  • Investigate and solve customer problems, which may be complex or long-standing.
  • Review customer services procedures and consider/implement improvements.
  • Ensure all contract instructions are followed through.
  • Ensure individual administration tasks/reports are completed accurately and on time.
  • Ensure all daily reports and performance reports are generated and delivered on time as agreed.
  • Escalation for customers. Ensure all areas are owned and processes followed through to assist the On Time Performance.
  • Create and build a professional working environment.
  • Continuously challenge wasted or un-necessary tasks to improve efficiency within department.
  • Ensure all departmental communication is professional in its interpretation.
  • Support customer projects as and when required and support implementation for new business

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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