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Customer Operations Team Manager

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Operations, Operations Manager
£30,000 to £35,000 per annum
England, Hertfordshire
Contract Type:
Date Posted:

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A fantastic opportunity to support our clients customers ensuring that all their customers optimise sales opportunities


  • Leading the team to build relationships, actively promote and influence positive change in retailers
  • Lead, develop and manage the team in line with the customer operations strategy
  • Plan and implement campaigns to deliver maximum benefit to good causes and customer operations
  • Conduct regular performance analysis in respect of team performance and implement appropriate improvements
  • Develop and implement continuous improvement plans focusing on areas that increase sales and manage and improve the performance of operational processes and working practices
  • Demonstrate effective management, re-assigning resources and skills daily to ensure that outbound targets are achieved.
  • Manage and resolve complaints, escalating them where necessary implementing the resulting improvement actions.
  • Assist with presenting service reviews to internal stakeholders/clients working with

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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