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Customer Service

Job Reference:
34749TXT
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Representative
Salary:
£10 to £11 per hour
Locations:
England
Contract Type:
Temp
Date Posted:
27/11/2018

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Customer Service Advisor

This office based role is a temporary position initially for a period of 3 months with potential to get extended or go permanent based on work load and performance.

My client who are a world-leading supplier around the globe are looking for an experience Customer Service Advisor to join their busy office base team on a full-time temporary basis. This is a 40 hours per week role within their service department and is based in their office in Sunbury. This is a varied role as the help desk department deals with all aspects of the business including customers, engineers, finance, key accounts and estimators. Training will be given to the successful candidate.

Responsibilities of the role

  • First point of contact for internal and external customers providing world class service
  • Logging breakdown calls onto in-house system via phone, fax, email, internet
  • Working within customer service level agreements
  • Updating key account web pages
  • Dealing with escalations
  • Liaising with engineers and keeping customers informed of progress of the call at all times
  • Booking in calls with customers
  • Administrative duties
  • Other Ad-hoc duties assigned

Requirements for the role

  • Self-motivated
  • Able to communicate with all levels of management
  • Self-motivated
  • Reliable
  • Able to deal with pressure positively
  • Accurate with excellent attention to detail
  • Good decision making skills
  • Ability to prioritise and plan own time
  • Flexible
  • Accurate and good attention to detail
  • Previous office experience

Skills

  • Previous customer service background
  • Good customer service skills
  • Excellent telephone manner
  • Ability to multi-task
  • Able to self manage
  • Computer literate

If all of the above applies I would love to hear from you! Please apply today.

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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