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Customer Service

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Representative
£26,000 to £28,000 per annum
England, Surrey
Contract Type:
Date Posted:

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You will be responsible for providing inside sales support to Regional Sales Managers and Projects Team. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and Middle East. Your main client base will be German speaking so all candidates who can speak German and can understand written German is essential.

This is a temporary role for a period of 6 months with strong potential to get extended or even go permanent based on work load and performance.

Job requirements

  • To manage all sales order processing including projects, from receipt of order through to invoicing and reporting of the results
  • Liaise with customers in German on the status of each order with updates as required for customer service metrics
  • To liaise with other Customer Service Departments over commercial and technical queries relating to products and orders for products
  • Liaising with the USA and vendors to ensure customer delivery expectations are met
  • Provide customers with documents, certificates, manuals and datasheets as and when required
  • Dealing with telephone enquiries from German speaking customers and regional offices
  • Assisting with the stock take, and investigating the discrepancies afterwards
  • Producing daily financial reports
  • Liaise with the finance team to create new accounts and existing account amendments
  • Assist finance team with matching invoices against purchase orders
  • Maintain and monitor customer order mail boxes
  • Monitor, update and maintain customer portals including uploading documents and updating delivery information
  • Work with shipping / logistics to produce bespoke customer documents as required
  • Communicating effectively and efficiently with customers in Germany

Key Skills Required

  • Customer order management and processing experience
  • Computer literate with a good working knowledge of Microsoft applications
  • Numerical accuracy
  • Articulate, good written and verbal communication in both German and English
  • Accurate, good attention to detail
  • Ability to prioritise, manage multiple tasks
  • Team player and able to work on own initiative
  • Positive, enthusiastic attitude
  • Flexible to changing priorities
  • Able to manage situations so they don¬°¬¶t become stressful
  • Friendly and approachable
  • Supportive to all team members
  • Co-operative and collaborative with all team members
  • Self-awareness to modify and choose appropriate behaviour to positively influence a situation
  • Confidence to express ideas and thoughts on situations or events
  • Able to build positive relationships, rapport built on mutual trust

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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