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Customer Service Administrator

Job Reference:
31150/H
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service
Salary:
£14 per hour
Locations:
Berkshire, England
Contract Type:
Temp
Date Posted:
21/11/2017

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Our international Client based in Bracknell, Berkshire require a Customer Service Administrator to join their busy team for an indefinite period.

The position is a multifaceted role and the successful applicant's daily participation in all activities will contribute to achieving departmental and business objectives - along with Customer satisfaction.

We are looking for a warm and friendly personality who really enjoys working with Customers in order to provide an enthusiastic and high quality service.

Main Responsibilities:

Working within a New Business & Customer Services team, ensure that exceptional levels of Customer satisfaction are provided through achievement of service targets.

New Business Responsibilities:

  • Processing of customer credit applications.
  • Validation of agreement documentation.
  • Building and maintaining strong relationships.
  • Providing advice and expertise to the Network.

Customer Services Responsibilities:

  • Handling customer phone calls and written enquiries in a professional and human way.
  • Arranging early settlement of finance agreements for our customers.
  • Making amendments to our customers' finance agreements.
  • Allocating manually paid monies to customer's agreements accurately.
  • Processing customer complaints to a compliant high standard.

Shift Pattern - 35 hr week - 8 to 4, 9 to 5 and 10 to 6 - 1 Saturday in 3 to 4 if required with time off in lieu

Qualifications, skills and experience required:

  • Knowledge of New Business & Customer Services in the Financial Service industry whilst not essential is preferable.
  • Preferably enjoys working in a high pressured call centre environment.
  • Great communicator with the ability to build relationships with customers and colleagues.
  • First class organisational skills with strong ability to multi-task.
  • Conscientious self-starter who makes sure that objectives are achieved.
  • Quality conscious with an eye for detail.

Interested:

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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