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Customer Service Administrator

Job Reference:
SF34454
Recruiter Name:
Parkside Recruitment
Job Type:
Administration
Salary:
£20,000 to £24,000 per annum
Locations:
England
Contract Type:
Permanent
Date Posted:
11/09/2018

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My client based in Hayes are looking for a friendly and enthusiastic candidate to come on board as their Customer Service Administrator.

Responsibilities

  • To carry out full contract review on all customers orders
  • To process customers' orders, ensuring the correct information is updated onto the internal SAP system
  • To send order acknowledgements to customers or to access customers online portals confirming receipt
  • Reviewing and processing customers queries, including the monitor and maintenance of the internal delayed file
  • Building of inter departmental relationships in order to ensure timely completion of orders with estimating and to gain information required in order to update customers on status of their orders
  • Regular monitoring of customers' orders, providing regular updates to the customer and completion on key customer order books
  • Analyse, update and display relevant Measures of Performance data as required by the department and Management Team.
  • Follow up on relevant sales leads / opportunities as agreed by the sales team, to identify and develop new core business.
  • Update the company's SAP system accurately with latest sales/marketing information.

Skills

  • Minimum of 2 years Customer Service experience is essential and must have worked in an office environment
  • The individual must be able to work on their own and as part of a team
  • Maths and English to GCSE level C standards.
  • Knowledge of Microsoft products.
  • Must be an effective communicator and be able to influence others
  • Able to work under tight timescales and be results driven
  • Experience Knowledge of SAP would be preferred but not essential
  • Basic presentation skills.
  • Good organisation and communication skills.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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