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Customer Service Administrator

Job Reference:
34746
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Representative, Call Centre/Customer Service
Salary:
£25,000 per annum
Locations:
England, Surrey
Contract Type:
Permanent
Date Posted:
31/10/2018

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34746 - Customer Service Administrator

My client is looking for a Customer Service Administrator to join an existing fast paced company, working within a premium brand that offer a luxurious working environment as well as offering progression to those who want it. They are looking for a candidate who will provide first class customer service by handling customer enquires from the initial enquiry through to the resolution.

Location: Burgh Heath

Salary: £25,000

Hours: Monday to Friday 09:00 - 17:30, 1 in 3 Saturdays 09:00 - 13:00 (you get this time back in lieu in the week)

Key duties:

  • Liaising with customers to handle and resolve their enquiries and complaints
  • Handling, processing and explaining certificate of conformity requests
  • Handling the customer enquiries through telephone, web chat and via email
  • Providing administrative assistance for the team
  • Liaising with key stakeholders
  • Documenting customer case notes on Compass case management system
  • Contact with the police when needed as well as companies in different countries
  • Having a customer first mindset
  • Assisting centres in VIN plate replacements
  • Provision of relevant documentation for customers, dealerships and stakeholders
  • Congestion charging documentation
  • Ensuring the database is updated correctly

Key requirements:

Essential:

  • Strong attention to detail
  • High level of Customer Service
  • Disciplined
  • Excellent communication skills
  • Computer literate

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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