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Customer Service Administrator - French speaker

Job Reference:
SF34260
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Representative
Salary:
£25,000 to £27,500 per annum
Locations:
England, Oxfordshire
Contract Type:
Permanent
Date Posted:
10/08/2018

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Fantastic opportunity for a Customer Service/Order Administrator to join an excellent team based in Kidlington, Oxfordshire. Ideally they are looking for a French speaker as the role focuses heavily on French customer orders and queries. You will create relationships with many key departments, namely Finance, Planning and Procurement and our Warehouse team, to ensure collectively the business achieves its aim.

Responsbilities

  • Input and manage French and Belgium customer orders accurately, quickly and efficiently
  • Liaise with other departments to ensure prompt ordering, shipping and tracking of orders
  • Issue Invoices and Credit notes
  • Help with the updating of procedures when required
  • Respond to customer enquiries by telephone, fax and email regarding pricing, delivery times, product availability, order status and other needs. Advising the Account Mangers with queries that may arise.
  • Entry and Maintenance of customer data in the CRM system (SFDC) and ERP system
  • Support Finance team in contacting customers in relation to unpaid/Overdue invoices
  • Filing, record keeping and general admin duties

Skills

  • Written and spoken fluency in French.
  • Minimum 2 years' experience in customer service or sales support role, including order processing
  • Import/Export knowledge desirable
  • Excellent telephone manner good organisational skills, effective time management and prioritizing skills, flexibility, friendly and pleasant nature, excellent written and oral communication skills with a willingness to discuss issues with other departments.
  • Problem solving, trustworthy, basic numeracy and high level accuracy
  • Intermediate Computer skills required - proficient in MS Office
  • Minimum GCSE in English and

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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