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Customer Service Advisor

Job Reference:
HH34865
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service
Salary:
£18,000 to £21,000 per annum
Benefits:
10% Annual Bonus!
Locations:
Buckinghamshire, England
Contract Type:
Permanent
Date Posted:
23/11/2018

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Customer Service Advisor

I am currently recruiting for a position at a telecoms company, partnered with big brands like Apple and Windows. They have also worked with names such as lastminute.com and moonpig.com so needless to say they are successful in what they do and have a great team with a friendly working environment. Plus they offer a 10% annual bonus!

We are looking for someone committed to making the customer content and someone that will use their initiative to problem solve and think outside the box.

What does the job involve?

  • Solving queries generated by customers
  • Update and maintain customer CRM tickets
  • Follow network and internal processes, as well as any customer bespoke requirements
  • Be fully conversant on network with a current knowledge of network product
  • Can take ownership, manage and complete requests
  • Support team members

Challenges you might face

  • Managing customer expectations
  • Managing conflicts
  • Effective multitasking

Key attributes were looking for

  • Excellent interpersonal skills
  • Effective time management and organisational skills
  • Ability to work under pressure
  • Good communication skills

Required qualifications

  • 5 GCSE grades C and above

This is a position with future opportunities within the company, if you feel this role would suit you, apply today!

£18,000 - £21,000 per annum

+ benefits

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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