Register with us

Quick Job Search

Advanced Search My Profile

New jobs added

Bookmark and Share

Customer service - Call centre experience a must

Job Reference:
564564544
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Representative, Call Centre/Customer Service
Salary:
£19,000 to £21,000 per annum
Locations:
England
Contract Type:
Permanent
Date Posted:
30/07/2018

Email a friend   Print details   Back to results 

A fantastic opportunity to work for our well known client based in prestigious Stockley Park !!

KEY TASKS

  • Follow up on customer questions & enquiries generated by Samsonite website, letters, emails, Social Media including Facebook, Twitter & telephone calls.
  • Ensuring customer queries are turned around within set timescales, showing empathy towards customer needs.
  • To assess customer delivery times, enter approved spare parts orders on to the system and monitor the process through to conclusion.
  • To carry out varies add hoc duties as and when required.
  • To escalate potential problems and continual service issues to line manager.

Skills required:

  • Time Management
  • Excellent Communication skills - written and verbal
  • Decision making
  • Excellent numerical and analytical skills
  • PC literate - Word, Excel
Competencies:
  • Must have customer service skills
  • Ability to show empathy towards customer needs
  • To be able to work under pressure during busy periods
  • Good at working as part of a team

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

Email a friend   Print details   Back to results