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Customer Service Coordinator

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Representative
£31,000 per annum
Contract Type:
Date Posted:

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My client has grown to a company of over 600 employees. The products can be found throughout the United States and over 64 countries through the world.

The brand image revolves around being cool, sinister, dark, mysterious and fun! The ideal candidate will have SAP experience and ideally come from a Transport and Logistics background.

The ideal candidate:

The ideal candidate will be a hands-on, organised, highly motivated and a self-starter who is comfortable working with limited supervision and juggle lots of projects at one time. He/she must exhibit good business knowledge evidenced by a high level of integrity, have a clear understanding of the Customer Service environment with the ability to deal with a variety of regions and cultures in a fast paced environment. He/she must be able to focus on achieving priorities in an organised manner and have demonstrated ability to handle multiple activities. Must be able to work independently but also be team oriented.

Position Overview:

The Customer Service Coordinator will work alongside the Customer Service Lead to accurately process, input and maintain control of all Europe, Middle East and Africa customer requirements from Production through to Sale of goods.

The European business has been in over 100% growth for the last 2 years and in the next three years has plans to treble in size and over double in market share. This role is key in driving and delivery the required level of business output.

Duties and Responsibilities:

  • Using SAP to manage live orders ensuring completion of all orders from receipt to final archive
  • Responsible for customer service deliverables, managing full administration process relating to customer order fulfilment of finished goods and kits.
  • Builds good understanding of market / customer needs and complexities and maintains knowledge to delivery service throughout Europe, Middle East & African regions
  • Co-ordination of customer issues - from Co-Packers (Production) to Transport Management (Freight Movements managed by the transport team at CS instruction) to Invoice

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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