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Customer Service Executive

Job Reference:
RH33888
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Representative
Salary:
£20,000 to £22,000 per annum
Locations:
England
Contract Type:
Contract
Date Posted:
04/06/2018

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Are you currently seeking a new and challenging Customer Service role!?

If so I am currently representing a local client who are looking to add talented individuals to their dynamic Customer Services team.

This is an excellent opportunity for candidates seeking a role that can vary from day to day and would be ideal for anyone with a strong passion for delivering exceptional Customer Service!

Please note - This position is a 12 month FTC paying up to £22,000 per annum.

Responsibilities Include:

  • Handling customer queries effectively, including incoming telephone calls and correspondence
  • Overseeing the team mailbox and responding within agreed SLA's.
  • Posting cash from the payment logs
  • Handling of incoming post into Customer Support team.
  • Raising commission claw back invoices.
  • Quoting settlement figures within agreed SLA's.
  • Investigating and issuing clearance requests.
  • Customer name and address changes.
  • Processing refunds within delegated authority limit.
  • Assisting with ad hoc data cleansing tasks.
  • Providing support and backup for the Transactional Services when required.

Desirable

  • Passion for providing excellent Customer Service
  • Confident and outgoing personality
  • Strong people skills
  • Attention to detail
  • Flexible/Versatile approach to working
  • Strong telephone manner

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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