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Customer Service Manager (Multi Lingual)

Job Reference:
SF33886
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Manager
Salary:
£48,000 to £52,000 per annum
Locations:
England, Hertfordshire
Contract Type:
Permanent
Date Posted:
05/06/2018

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Fantastic opportunity for a Customer Service Manager to join a fun and dynamic team based in Watford. The Ideal candidate should be multi lingual (French & Dutch desirable) and will be responsible for managing the day to day operational activities for Customer Service for a dedicated region.

Key Responsibilities

  • Coach and develop team to deliver high quality service that's best in class
  • Building a performing team to ensure the highest performance and quality is delivered to our customers and stakeholders with every interaction from order entry to case resolution. Ensuring achievement of all KPIs
  • Managing change, having the ability to develop high performing /multi-cultural teams that deliver results. Preparing and leading the teams and supporting other projects
  • Ensuring customer satisfaction is improved by responding to customer surveys, analyse reasons for good and adverse feedback and drive improvements.

Key Skills/ Experience

  • 5+ years of successful experience in related field and successful demonstration of Key responsibilities and knowledge as presented above
  • HND or BA Degree or equivalent in Business or similar discipline
  • Multi Lingual (French/Dutch)
  • Experience setting or leading customer services shared services (cross-regional)
  • Proven ability to lead projects and deploy processes, meet deadlines; effectively communicate updates and outcomes; utilise resources and tools to implement projects and process improvements. Experience setting up multi cultural teams
  • Thorough knowledge of customer service call/order centre best practices, and proficiency in customer service/call centre tools and software.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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