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Customer Service Manager - Multilingual

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Manager, Call Centre/Customer Service, Customer Service Manager
£48,000 to £52,000 per annum
England, Hertfordshire
Contract Type:
Date Posted:

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A unique opportunity for a multi-lingual Customer Service Manager to be responsible for managing the day to day operational activities for Customer Service for the EMEA region.

Multi-lingual and excellent English

Experience setting or leading customer services shared services (cross-regional)

Proven ability to lead projects and deploy processes, meet deadlines; effectively communicate updates and outcomes; utilise resources and tools to implement projects and process improvements. Experience setting up multi cultural teams.

Demonstrated leadership and decision making, solid people management experience, excellent organisation and time management. A person who has the ability to effect change.

Demonstrated ability to work effectively with customers, management, and other teams/ to ensure collaboration and achieve desired outcomes.

Thorough knowledge of customer service call/order centre best practices, and proficiency in customer service/call centre tools and software.

Results driven- ability to deliver improvements in customer satisfaction

Knowledge of computer networks and business software.

SAP Experience and salesforce experience.

MS Office and Lotus Notes/Google apps experience is desirable

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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