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Customer Service Representative (12 month Contract)

Job Reference:
33946
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service
Salary:
£19,000 to £23,000 per annum
Locations:
England, Surrey
Contract Type:
Permanent
Date Posted:
07/03/2019

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Customer Support Representative

Location: Epsom, Surrey

Salary: Up to £23,000

Hours: Monday to Friday - 37.5 hour working week plus 1 in 3 Saturdays

Are you looking to work within an exciting company that offer excellent benefits and support inclusion and diversity?

Would you be encouraged by the prospect of progression and the high level of training and support you would receive?

Do you have a passion for the automotive industry or for Customer Service as a whole? If so then this could be the role for you.

My client who works alongside a large Automotive company is looking to recruit for an exceptional customer focused individual on a full time permanent basis.

This is a pivotal role between two key organisations and you will be a brand ambassador. This role is an exciting position and is ideal for someone who has a real passion for customer services. Ideally you will be confident in having a Customer first mindset and ability to work on and pick up new systems.

Key Responsibilities:

  • Liaise with customers ensuring a professional and efficient service is provided via telephone, email and web-chat
  • Resolving customer enquiries/issues/complaints ensuring they are processed in a timely manner
  • Ensuring customer database is updated accurately with all customer details in line with company standards
  • Build rapport with customers ensuring that you are forming relationships
  • Build a strong brand awareness to ensure relevant information is being offered to customers

Key requirements:

Essential:

  • Experience in a Customer service role
  • Willing to work 1 in 3 Saturdays
  • Excellent attention to detail
  • Strong fact finding and problem solving abilities.
  • Educated to GSCE level or equivalent (5 GCSE passes required at D or above)
  • Outstanding communication, both written and verbal
  • If this role sounds of interest to you, please do not hesitate to apply.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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