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Customer Service Representative

Job Reference:
33946
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service
Salary:
£19,000 to £23,000 per annum
Locations:
England, Surrey
Contract Type:
Permanent
Date Posted:
21/11/2018

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33946 - Customer Support Representative

Location: Epsom, Surrey
Salary: Up to £23,000
Hours: Monday to Friday - 37.5 hour working week plus 1 in 3 Saturdays (you get this time off in lieu the following week)

My client who is a well known brand is looking to recruit for a Customer Support Representative. This role plays a pivotal role between two key organisations and you will be a brand ambassador. This role is an exciting position and is ideal for someone who has a real passion for customer services. The client is looking for someone who is confident in having a Customer first mindset and ability to work on and pick up new systems, this role also provides amazing progression for anyone who wants it and is not based within a call centre.

Key Responsibilities:

  • Liaise with customers ensuring a professional and efficient service is provided via telephone, email and web-chat
  • Ensure all customer enquiries/issues/complaints are resolved and managed in a timely manner
  • Ensure customer database is updated accurately with all customer details in line with company standards
  • Build rapport with customers ensuring relationships are being built
  • Build a strong brand awareness to ensure relevant information is being offered to customers

Key requirements:
Essential:

  • Experience in a Customer service role
  • Willing to work 1 in 3 Saturdays
  • Excellent attention to detail
  • Strong fact finding and problem solving abilities.
  • Educated to GSCE level or equivalent (5 GCSE passes required at D or above)
  • Outstanding communication, both written and verbal
  • If this role sounds of interest to you, please do not hesitate to apply.

Benefits:

  • Amazing offices
  • Discounted gym
  • Discounted food
  • Excellent progression

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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