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Customer Service Representative

Job Reference:
35258AXR
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Representative, Call Centre/Customer Service
Salary:
£25,000 to £27,000 per annum
Locations:
England, Hertfordshire
Contract Type:
Permanent
Date Posted:
16/04/2019

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We are currently recruiting for our market leading client based in Watford. They are looking for a Dutch speaking Customer Service Representative to join their fun and friendly team. The successful candidate will ensure the following transactions are done to the highest standard, with accuracy and reducing transaction times within agreed timeframes: Order entry, order follow-up, stock information, backorder reports & invoicing, claim & return handling and crediting.

Key Responsibilities:

  • You will proactively manage customer calls and enquiries and ensure >90% case and call logging to a high quality standard with regular updates on cases until successful conclusion.
  • Work collaboratively with Sales, Finance and other relevant internal stakeholders
  • Be compliant, follow all procedures and policies, complete training on time

Key Skills Required:

  • Good MS Office skills and knowledge of operating SAP
  • Accurate and fast data entry skills
  • Excellent organisation skills and ownership culture
  • Knowledge of general administration processes
  • Strong communication skills, both written and verbal
  • Strong customer services experience within a fast paced environment
  • Experience in a customer facing role, including order processing
  • Written and spoken fluency in English and Dutch

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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