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Customer Service / Sales Team Manager (12 Month FTC)

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
£32,000 to £35,000 per annum
England, Hertfordshire
Contract Type:
Date Posted:

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Fantastic opportunity for a Operation Sales Team Manager to join a brilliant company on a 12 month basis. The successful candidate will be responsible for providing provactive support to all customers in line with the agreed departmental KPI's, ensuring sales opportunities are optimised


  • Lead the team to build relationships and actively promote positive change
  • Lead, develop and manage the team in line with the customer operations strategy
  • Plan and implement campaigns to deliver maximum benefit to good causes and customer operations
  • Conduct regular performance analysis in respect of team performance and implement appropriate improvements
  • Develop and implement continuous improvement plans focusing on areas that increase sales and manage and improve the performance of operational processes and working practices
  • Ensure all agreed departmental KPIs are achieved
  • Demonstrate effective management, re-assigning resources and skills daily to ensure that outbound targets are achieved.
  • Manage and resolve complaints, escalating them where necessary implementing the resulting improvement actions.

Skills & Experience:

  • Experience of managing a team
  • Excellent interpersonal skills
  • Ability to use MS office applications
  • Experienced sales background
  • Knowledge of CRM solutions (SAP/ONYX)
  • Experience in analysing and interpreting data to manage operational and CSA performance

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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