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Customer Service Specialist

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
£23,000 to £25,000 per annum
Contract Type:
Date Posted:

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As a Customer Service Specialist you will be responsible for providing inside sales support to Regional Sales Managers and Projects Team. Working in a busy department which represents the heart of the business and manages all customer orders, shipping and invoicing related to orders received from our regional sales offices based in the UK, Europe and Middle East.

This role is a temp - perm position with an immediate stat based in Ashford, Middlesex.

Main Responsibilities of the role:

  • To manage all sales order processing including projects, from receipt of order through to invoicing and reporting of the results.
  • Liaise with customers on the status of each order with updates as required for customer service metrics.
  • To liaise with regional Customer Service Departments over commercial and technical queries relating to products, orders for products.
  • Liaise with the USA and vendors to ensure customer delivery expectations are met.
  • Provide customers with documents, certificates, manuals and data sheets as and when required.
  • Deal with telephone enquiries from customers and regional offices
  • Assisting with the stock take and investigating the discrepancies afterwards.
  • Producing daily financial reports.
  • Liaise with the finance team to create new accounts and existing account amendments.
  • Assist with matching invoices against purchase orders.
  • Maintain and monitor customer order mail boxes.
  • Work with shipping / logistics to produce bespoke customer documents as required.

Key Skills:

  • Customer order management and processing experience.
  • Computer literate with a good working knowledge of Microsoft applications
  • Numerical accuracy
  • Articulate, good written and verbal communication
  • Accurate, good attention to detail
  • Ability to prioritise, manage multiple tasks
  • Team player and able to work on own initiative

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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