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Customer Service Team Leader

Job Reference:
34877
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Team Leader, Call Centre/Customer Service
Salary:
£35,000 per annum
Locations:
England, Surrey
Contract Type:
Permanent
Date Posted:
22/11/2018

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34877 - Customer Service Team Leader

My client is looking for a Customer Service Team Leader to join a well established brand, who will be the escalation point for the team for customer queries, this role provides excellent progression for those who want to develop their career as well as working within some amazing offices.

Location: Burgh Heath

Salary: Up to £35,000

Hours: Monday to Friday 08:30-20:00 on shift rota, 1 in 4 Saturdays 09:00 to 18:00 and 1 in 4 Sundays 10:00 to 15:00

Key duties:

  • Developing new work streams
  • Responsible for all customer contact and account management
  • Discussing finance options, arranging test drives and communicating with the dealerships
  • Being the escalation point for the customer support team
  • Being the focus for sales and new work streams within your team
  • Responsible for training, developing and coaching team members
  • Planning resources to support the workload, scoping new projects and new channels such as web chat
  • Responsible for producing reports for the rest of the business
  • Helping customers through their online journey
  • Achieving optimum customer experience

Key requirements:

Essential:

  • Online Retailing Experience
  • Experience of managing a sales team
  • Customer first mind set
  • Excellent communication skills
  • Strong attention to detail

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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