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Customer Services Co-ordinator

Job Reference:
35779VXL
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Representative
Salary:
£23,000 per annum
Locations:
London, West London
Contract Type:
Contract
Date Posted:
01/05/2019

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Our client have their European head office based in lovely offices in Hounslow near Heathrow Airport. They are looking for an experienced Customer Service Advisor to join their busy team. This is a 7 month fixed term contract.
The company provide high end products and pride themselves on putting the customer first.

RESPONSIBILITIES:-

Customer contacts:

- Answer incoming telephone calls and other customer communications relating to general sales queries, price confirmations, order confirmations, product/technical information, lead-times, availability, delivery and any other general queries, with SLA.

Customer service processes:

- Process all display, proforma and FOC orders accurately and within the agreed SLA.
- Ensure the EDI system is continuously managed.
- When needed, help process orders ensuring that data input is accurate and completed on a daily cycle.
- Complete all daily/weekly reports and tasks and ensure all follow action is completed when required.

General CS:

- Report any quality related issues to the Customer Service Manager.
- Communicate with supply chain on a regular and frequent basis for general order related issues.
- Ensure efficient use of the SAP system within the Customer Service team by continually reviewing current processes, developing new processes and sharing best practice.
- Liaise effectively with all internal functions to ensure maximum customer service levels are achieved through effective and timely communication

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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