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Customer Services Team Leader

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Team Leader, Call Centre/Customer Service
£28,000 per annum
Berkshire, England
Contract Type:
Date Posted:

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Our international Client based in Bracknell, Berkshire require an experienced Customer Service Team Leader to join this dynamic department.

As the supervisor working with a team of Customer Service Coordinators, you will take a leading by example role in delivering a top quality service to our car customers.

We are looking for a strong team player with a hands on approach who enjoys supporting and coaching individuals to achieve the department's service level commitments. You will have exceptional customer service skills and the ability to encourage those around you to provide an enthusiastic and high quality service.

Main Responsibilities:

An integral member of the team ensuring the department meets its service levels on phone calls, banking of manual payments, checking of finance documentation and response times on e-mails and letters.

Build strong relationships with our customers through clear communication making each contact with the team an enjoyable experience.
Work with your line manager in order to create an enjoyable environment in which the team can thrive and meet daily objectives.

Along with the Customer Service Manager, support and coach other team members through their development in the department with a knowledgeable and experienced approach.
Ensure that the team is always following procedures through regular checks and audits.
Professionally handle complaint escalations when required.
Provide back-up to the Customer Recovery and Underwriting Functions.

This role requires the flexibility to work a shift pattern of 8:00-16:00, 9:00-17:00, and 10:00-18:00. There is also a requirement to work one in 3-4 Saturdays with a day taken off in Lieu during the week.

Qualifications, Skills and Experience:

Previous experience working in a customer service environment.
Proven coaching and supporting skills
Organisational skills, with the ability to prioritise and meet deadlines
Able to multi-task and work with speed and efficiency.
Great communicator with a desire to build relationships with customers and colleagues.

Interested? Call now!

Self motivated and proactive in approach.
Compassionate and thoughtful.
Quality conscious with an eye for detail.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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