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Customer Support Analyst French Speaking

Job Reference:
36190
Recruiter Name:
Parkside Recruitment
Job Type:
Operations, Supply Chain Management
Salary:
£25,000 to £28,000 per annum
Locations:
England, Hampshire, Surrey
Contract Type:
Temp
Date Posted:
11/07/2019

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This is a fantastic opportunity to work for a forward thinking international organisation that offers excellent career development and great company benefits.

As a Customer Support Analyst you will be responsible for providing a professional service to trade and internal French customers and be responsible for order management with retail customers whilst ensuring that customer and company case-fill targets are met.

This is a French speaking temporary position for 12 months with an immediate start so all candidates must be available immediately and fluent in French.

Responsibilities

Customer Service Management

  • Accountable for all aspects of service for a portfolio of defined customers.
  • To attend and present at customer meetings with trade customers as required
  • To provide outstanding service to all customers
  • Work closely with different departments to ensure a smooth service is delivered

Case Fill

  • To leverage communication and influencing skills in relation to order management to maximise the customer case fill (and on-time delivery if appropriate) in line with departmental and customer targets
  • Work towards customer KPIs

Product Portfolio Management

  • To professionally manage stock allocations with local Sales and Supply Chain Team's expectations in low or out of stock situations
  • To ensure the effective management of new product listings and delists into customers through liaison with local Sales and local Logistics Service Providers

Order Management

  • To ensure the accurate processing of manual orders
  • Manage the stock replenishment of our customers in line with the objectives (stock holding, logistics costs)

Collaboration

  • To maximise collaborative ways of working with trade customers through analysis and communicating recommendations to benefit the business
  • To build strong collaboration with our partners in the local business to drive commercial and supply chain initiatives

Continuous Improvement

  • To deliver ongoing effectiveness improvements to the order management activity using lean Tools and Methodologies
  • Use analytical skills to improve process

Desired Skill Requirements / Experience

  • Must be fluent in French
  • Should be of graduate calibre
  • Strong analytical skills
  • Ability to work on own initiative and prioritise tasks
  • Ability to work under pressure and excellent attention to detail
  • Good team player and must show flexibility/adaptability
  • A sense of urgency
  • Strong numeracy skills
  • Mindset to seek continuous improvement
  • Intermediate level in Word, Excel and Outlook
  • Strong Communication and Influencing Skills
  • Ability to establish collaborative and trusting relationships through professional, proactive interactions
  • Previous experience in Supply Chain, Logistics or Customer Services (including order management) is a plus.
  • SAP knowledge
  • Understanding of end-to-end Supply Chain (desirable)

Benefits

  • Free shuttle bus too and from the station
  • On site gym
  • Subsidised canteen
  • Subsidised on site shop
  • Free weekly fruit
  • Regular social events
  • Opportunity for career development and internal progression
  • Excellent training program
  • Excellent work culture

If you are available immediately and fluent in French then I would love to hear from you! Please apply today...

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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