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Customer Support Manager

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
£35,000 to £45,000 per annum
Contract Type:
Date Posted:

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Our client at the forefront of music technology is looking for a professional Customer Support Manager with the emphasis on providing the best customer experience and support and mentoring a small Team. Giving advice and direction on escalated issues/enquiries as well as monitoring KPI's for them and ensuring targets are met.

You will be managing the administration of the Customer Support Platform(Zendesk) and supporting development within the team.

In addition to this, you will have responsibility for handling consumer enquiries via phone and email, alongside the Customer Support Manager.

Ideally you will German or another European language as well as English, however this is not essential if you have all of the above.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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