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English speaking Administrator with Fluent Spanish

Job Reference:
LM33252
Recruiter Name:
Parkside Recruitment
Job Type:
Administration
Salary:
£20,000 per annum
Locations:
England, Surrey
Contract Type:
Permanent
Date Posted:
29/05/2018

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English speaking Administrator with Fluent Spanish - Croydon - £20,000

I am currently recruiting for a large Funeral Plan organisation based in Croydon for a full time English speaking Administrator with fluent Spanish. The ideal candidate would have strong administration speak fluent English with fluent Spanish and good customer service experience.

Role outline

  • Administration, including processing plan applications and payments and producing member's documents. Liaise with all external customers at the time of need, including Funeral directors and next of kin. Update database with all amendments, such as change of address etc. Liaise with colleagues to ensure correct information is up to date and communicated and latest information is provided. Process stock and literature requests for Agents, Funeral Directors, Will Writers and Sales Representatives.
  • All aspects of administration to support the Funeral Plan coordinators. Inputting data onto the database, filing, answering phones, dealing with customer queries and complaints, general office duties.
  • Allocation of funeral plans to Funeral Directors (FD). Agents submit plans to the administrative department, which are processed by the admin team and the forwarded to the plan allocation coordinator for allocation to the FD's.
  • Customer compliance calls and customer services courtesy calls.
  • Lapse management comprising of contacting any client who has gone into arrears with their funeral insurance plan.

Key skills and Qualifications

  • Strong administrative skills
  • Excellent communication
  • Good IT skills
  • Organised and efficient systematic worker

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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