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German Speaking Customer Service Advisor

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Multi-Lingual Customer Services
£23,000 to £24,000 per annum
England, Hampshire
Contract Type:
Date Posted:

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You will be responsible for delivering a professional service to internal and external customers. Working closely with stakeholders across the business to resolve customer enquiries at first point of contact, achieving high levels of satisfaction to meet the companies corporate objectives. This is a temporary position for a period of 6 months with potential to get extended based on performance. All candidates must be available immediately as this is a position with an immediate start.

Main Responsibilities:

  • Provide excellent customer service
  • To provide first level telephone support to end users of company products
  • Manage customer issues and expectations of service
  • Take appropriate action to ship products for repair or escalate to a technician
  • Manage company account and non-account customer queries
  • Manage and identify repair and technical queries

Requirements for the role:

  • Previous Customer Service experience
  • Strong attention to detail
  • Excellent verbal and written communication skills in German and English
  • Ability to work well under pressure
  • Fluent in German and English is essential
  • Experience in working with customers from different European culture

If you are interested then I would love to hear from you!

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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