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Head of Contact centre

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Manager, Call Centre/Customer Service, Customer Service Manager
£45,000 to £50,000 per annum
Contract Type:
Date Posted:

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A fantastic opportunity to head up our clients contact centre and be responsible for managing and monitoring activities with your strategic approach in conjuction with their European office.

  • Excellent communication skills and level of spoken and written English
  • 3-5 years of experience in a Call Centre at a managerial level
  • Proficient with the use of Microsoft Office and using reporting systems
  • Ability to review solicitor's documents combined with investigation thinking, accuracy and attention to details
  • Strong leadership skills applied to team working and a result-driven, hands on mindset
  • Analytical thinking (ability to create capacity/forecasting models/plans) and knowledge of financial processes

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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