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Helpdesk Co-ordinator

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Representative
£10 to £11 per hour
Contract Type:
Date Posted:

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I am currently recruiting for a Help desk Coordinator to join a well established organisation for a period of 3 months on a temporary basis. The main purpose of this role is to provide a world class service and an excellent first impression to all customers both internally and externally and ensure all customer expectations are met.

Key Responsibilities:

  • To ensure help desk provide world class service to all customers.
  • First point of contact for external & internal customers.
  • Log calls onto in-house systems - via phone, email, web-portal management.
  • Accurate allocation of attendance SLA.
  • Prioritise work in accordance with the contract requirements.
  • Provide prompt and regular updates to customers.
  • Assist with service administration requirements as and where required.
  • Liaise with other departments within the business: Planning Team, Key Accounts, Estimators
  • Process escalations to Team Leader.

Knowledge/ Skills/ Experience / Competencies:

  • Ability/Experience of help desk function to meet customer/ business needs
  • Previous customer service experience is essential
  • Professional telephone manner
  • Ability to understand and interpret customer requirements
  • Ability to work to tight timescales, in a fast paced environment
  • Ability to prioritise workload, applying flexibility where needed
  • Attention to detail - accurate details when logging calls.
  • Practical problem solver and desire to overcome daily challenges
  • Able to take initiative and be self-driven
  • Customer focused
  • A team player that can work well with others
  • IT literate with a good knowledge of MS Office suite of packages (Excel, Word, Outlook)
  • Training will be given on internal systems

If all of the above applied please apply today!

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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