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Helpdesk Support

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Helpdesk / Support, IT
£28,000 per annum
England, Sussex
Contract Type:
Date Posted:

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34431 - Helpdesk Support

My client is looking for a Helpdesk Support who will log incidents, service requests, ensuring that issues are resolved in a timely manner as well as delivering exceptional customer service.

Location: London Gatwick

Salary: Up to £28,000

Hours: 09:00 - 17:30

Key duties:

  • To log incidents, service requests and ensure issues are resolved in a timely manner
  • Ensure the highest level of Customer Service is delivered
  • Providing desktop and mobile device support
  • Managing daily service desk SLA's
  • Fixing application and system queries
  • Liaising with technology partners
  • Maintaining and updating all technology process documentation
  • Escalating "How do I" type of queries
  • Delivering 2nd line support duties
  • Analysing, diagnosing and troubleshooting problems
  • Responding to calls in a professional manner

Key requirements:


  • Exceptional communication skills
  • High level of Customer Service skills
  • Strong attention to detail
  • Excellent telephone manner

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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