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Helpdesk Technician

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Helpdesk / Support, IT
£24,000 to £28,000 per annum
Contract Type:
Date Posted:

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A widely recognised client of ours is currently recruiting for a Helpdesk Technician to join their fun and innovative team. The ideal candidate will have excellent technical knowledge of network and PC hardware and Degreed Educated. If you have are seeking an exciting role within a highly reputable organisation - please apply!

Key Responsibilities:

  • Assist in developing long-term strategies and capacity planning for meeting future desktop hardware needs.
  • Accurately document instances of hardware failure, repair, installation, and removal
  • Maintain up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
  • Aid in development of business continuity and disaster recovery plans, maintain current knowledge of plan executables, and respond to crises in accordance with business continuity and disaster recovery plans.
  • Oversee installation, configuration, maintenance, and troubleshooting of end user workstation hardware, software, and peripheral devices
  • Work with end users to identify and deliver required PC service levels.
  • Liaise with, and provide training and support to, end users and staff on computer operation and other issues.
  • Install, configure, test, maintain, monitor, and troubleshoot end user workstation hardware, networked peripheral devices, and networking hardware products.
  • Where required, install, configure, test, maintain, monitor, and troubleshoot associated end user workstation software and networking software products.

Key Skills Required:

  • Excellent technical knowledge of network and PC hardware.
  • Hands-on hardware troubleshooting experience.
  • Experience with Microsoft Office 2000-2016
  • Excellent understanding of Microsoft Operating Systems Win XP to Windows 10
  • Good understanding of networking principals, including TCP/IP.
  • Ability to conduct research into PC issues and products as required.
  • Effective interpersonal skills and relationship-building skills.
  • Strong written and oral communication skills.
  • Analytical and problem-solving abilities
  • Strong customer-service orientation.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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