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HR Shared Service Tean Leader

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
£24 to £25 per hour
Contract Type:
Date Posted:

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Fantastic opportunity to join a professional fast moving forward thinking organisation on a 12 month contract.

Reporting into the EMEA HR Operations Manager, you will be managing a team of 5 administrators and required to ensure that you and your team deliver a high quality customer centric service across 25 European countries to both internal and external users.

Essential Duties and Job Functions:

People management of the 1st Line HR Operations team (currently 5 contractors)

Management of time keeping, attendance, team performance and on boarding new staff

Monitoring the effectiveness of individual team members including setting standards, monitoring performance and conducting reviews

Undertake training needs analysis and implementing solutions

Manage workflow using the CRM tool (Service Now)

Make recommendations on process improvements, and roll out as agreed

Provide Subject Matter expertise in HR processes, policies and tools

Ensure all 1st line SOPs / Infographic information remain up to date

Participate in the on-going evolution of the HR Operations organisation in terms of values, operations and service delivery

Knowledge, Experience and Skills:

The ideal candidate will be influential, proactive and have excellent communication skills

Experience of either managing a team in a Shared Service Centre or similar environment as well as working to achieve service level agreements and key performance indicators within a contact centre

Solid verbal, written, interpersonal and telephone communication skills

Familiarity and understanding of general HR policies and procedures

Strong Microsoft PowerPoint, Excel, Word, and Outlook skills.

Experience with Workday a plus

Fluency in English

Additional European language (Spanish, French, German or Italian) is ideal

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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