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HR Shared Services I

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
HR, HR Administrator
£16 per hour
England, London, West London
Contract Type:
Date Posted:

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Contract - HR Shared Services Associate I
The Position
We have an 18 month contract opportunity for an HR Shared Services Associate to support the EMEA HR Team based at Stockley Park.

Essential Duties and Job Functions:
- Provide support to the specific markets with a focus on delivering a high level of customer service to the HR Business Partners, Managers and Employees
- First point of contact for all Human Resources related inquiries received by telephone and email.
- Provide Subject Matter expertise in HR processes, policies and tools
- Contribute to the on-going development of the HR Answer FAQ library
- Utilize CRM technology to track and manage inquiries for reporting and analysis purposes.
- Perform data entry, audits, password resets and manage other HR system related activities.
- Manage Employee files including daily filing, audits and archiving
- Provide ad-hoc support for a range of processes including onboarding, off boarding, benefits, absence tracking, and payroll
- Participate in the on-going evolution of the Shared Services organization in terms of values, operations and service delivery
- Liaise with internal Gilead departments and Third-Party service providers as necessary.

Knowledge, Experience and Skills:
- Fluency in English, and an additional European language (Dutch, Polish, Spanish, French, German, Turkish, Italian) is essential.
- Familiarity and understanding of general HR policies and procedures
- Strong Customer Service orientation while maintaining a high level of integrity and confidentially with each interaction
- Solid verbal, written, interpersonal and telephone communication skills
- Ability to identify critical situations and take action to escalate per a given process or circumstance
- Effective team-working orientation and skills
- Ability to multitask yet remain detailed-oriented with sound time management skills.
- Must possess strong Microsoft PowerPoint, Excel, Word, and Outlook skills.
- Experience with Workday a plus
- Must be able to perform job responsibilities and duties under minimal supervision

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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