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Japanese Passenger Services Agent

Job Reference:
35848NRR
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Multi-Lingual Customer Services
Salary:
£17,925 to £22,500 per annum
Locations:
London, North West London
Contract Type:
Permanent
Date Posted:
15/05/2019

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· Give customers a warm welcome and a positive experience as you will often be the first or last person that passengers meet when they start or complete their journey

· Carry out Passenger Service duties for both arrival and departure flight handling, including

· Check-In passengers ensuring security compliance and document checks are carried out accurately

· Ticket Desk, collect monies, book and amend itineraries and handle general ticket enquiries

· Special Services, arrange meet and greet for VIP's

· Departure Flight preparation, seat planning

· Arrival Flight preparation and Departure Gate reconciliation Handling

· Host and supervise check-in facility & Staff

· Flight Management

· Monitor flight status to take necessary action including connection flights

· Lost & Found enquires, Baggage Services

· General Office housekeeping and tasks

  • Fluent English
  • Having a step forward approach to customer service, to greet, help and reassure passengers to the highest level while handling any pertaining questions related to flight handling
  • Computer literate (MS Word and Excel) with the ability to learn systems and processes to a high standard

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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