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Online UX Manager

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Marketing, Marketing Manager
£40,000 to £45,000 per annum
England, Hertfordshire, London
Contract Type:
Date Posted:

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We are currently recruiting for an Online UX manager to lead the delivery and development of onsite functionality improvements, with a focus on driving conversion rates and improving overall customer satisfaction.

Our client is a highly profitable specialist e-commerce business with a turnover in excess of £30m. They have recently been acquired by a worldwide leader, and as a result they are now part of a group with Global annual revenues in excess of €350m and presence in over 20 countries in the world.

Key responsibilities;

- Take responsibility for delivering an improved user experience for the website, using a customer centric perspective to help drive customer requirements and hence meet B2C sales targets, including:

  • Continuation of current UX optimisation roadmap through 2018 and onwards
  • Development of proposed wireframe with support of Design team, considering the user experience, and technology/data required for this functionality
  • Creation of spec document and tagging brief
  • UAT and pre-go-live approval
  • Content post-launch analysis, and project review vs objectives

- Support Senior Product Manager with other website development projects

- Lead a process of regular site development and deployments to ensure day to day fixes and optimisations occur regularly, without holding up longer term strategic developments

- Work as a key member within other project groups, giving feedback from a customer's perspective on proposed developments, and helping to develop the optimum customer experience

- Play leading role in development and implementation of AB testing strategy, with a specific focus on page structure, wireframes and functionality

- Be the business stakeholder for identifying opportunities for improved/new website functionalities, specifically working alongside Web Trading Team to identify customer drop out points or low converting functionality, and to develop technical solutions to alleviate these pinch points

Key requirements;

  • UX focused digital experience - minimum 3 years
  • Prior experience in a similar role for a Ecommerce based business / transactional website
  • Able to demonstrate exposure to and experience of being a key project stakeholder in web based projects and able to head projects independently
  • High attention to detail with an ability to demonstrate strong written and verbal communication skills
  • Natural planner, looking ahead, anticipating and escalating issues before they arise, providing solutions, and meeting deadlines
  • Quick learner with ability to think pro-actively and build solid working relationships with wider members of the business
  • Ability to demonstrate strong written, verbal communication and presentation skills to all levels of seniority and disciplines within the organisation

Key Benefits;

  • A generous salary
  • Generous holiday allowance
  • Fantastic working environment - open door policy
  • Onsite parking

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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