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Operations Manager

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Logistics/Delivery Management , Operations, Operations Manager
£40,000 per annum
Contract Type:
Date Posted:

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Our client is looking for an Operations Manager to assist the Head of Finance & Operations in managing the back-office functions with a focus on service/warranty and warehousing/logistics.

Ideally you will have;

  • Proven knowledge/experience of ERP systems and a full understanding of standard ERP workflows.
  • Demonstrable track record of problem solving and process implementations.
  • Knowledge of Microsoft Office packages, in particular Excel and PowerBI.
  • Used to budgeting, forecasting and managing costs in relation to areas of responsibility.
  • Degree qualified.
  • Available to travel as required.


  • Works on own initiative, being very organised and having the ability to multi-task.
  • Pro-active; making improvements and unafraid to challenge.
  • Excellent communication skills.
  • Basic project management.
  • Team player who is willing to get involved in resolving issues where required.
  • Experience of cross-border selling and the importation of goods.

Warranty & Service Centres:

    • Project to develop and implement a strategy for our European service network.
    • Ownership/management of the warranty process and working with outsourced service partners.
    • Responsible for ensuring agreed KPIs are met and deviations are understood.
    • Management of any required local product reworking.
    • Management of service and warranty related expenditure.
    • Reporting on service and warranty expenditure.

Logistics Out & Warehousing:

  • Management of 3PL relationships in Belgium and Dubai.
  • Responsible for the overall operational effectiveness of all logistics and warehousing and ensuring agreed KPIs are met.
  • Reporting of carrier performance and understanding reasons for variances.
  • Ownership of the goods return process and reporting.
  • Management of logistics out/warehousing related expenditure and reporting.

Stock Management:

  • Responsible for the integrity of warehouse stock levels and alignment to ERP.
  • Ensure stock is efficiently managed e.g. selling through of old stock, damaged stock and overstocks.
  • Responsibility for ensuring provisions are in place for stock where required.
  • Monthly reporting of stock data and KPIs.


  • Ownership of the operational activities within the ERP system i.e. picking lists, delivery notes and associated EDI messages.
  • Working with the ERP support partner to make improvements.


  • Ensuring environmental tax reporting obligations are met.
  • Project to change environmental tax 3rd party.1


  • Provide operational support to the whole of the organisation.
  • Personal development of direct report.
  • Driving and implementing operational procedures, structural changes and process improvement.
  • Ad-hoc Duties - any other reasonable duties as may be required.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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