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Operations Sales Manager

Job Reference:
mca7896
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Commercial Manager, Customer Service Manager
Salary:
£65,000 to £70,000 per annum
Benefits:
Plus Bonus and Car allowance
Locations:
England, Hertfordshire
Contract Type:
Permanent
Date Posted:
29/10/2018

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This role is responsible for supporting sales growth and standards across their business through excellent Retailer service and the management and motivation of their Operational Sales team.

TO:

  • Lead, develop and motivate the team to maximise sales
  • Consistently delivery adherence to standards and performance scores.
  • Proactively develop and manage key relationships with Retail Sales, Brand Activation and Customer Operations departments.
  • Support development and advocacy of external partnerships.
  • Consistently deliver excellent customer experience, measured through feedback and quality monitoring, against agreed service targets
  • Delivering strong Operational performance including productivity and efficiency's.
  • Ensure processes, policy and controls are embedded and delivered.

Skills & Experience:

  • Experienced outbound contact manager in a sales or relationship service environment
  • Experienced in building and maximising the effectiveness of outbound contact teams, campaigns and results, including dialler set up and management
  • Experienced people leader, ideally from a customer services / sales environment.
  • Track record of meeting and exceeding sales targets in a consultative sales process
  • Highly developed communication and influencing skills
  • Experience in analysing and interpreting data to influence partners and manage team.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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