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Operations Sales Team Manager

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Customer Service Manager
£30,000 to £33,000 per annum
England, Hertfordshire
Contract Type:
Date Posted:

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Our market leading client based in Watford are recruiting for a fantastic opportunity as an Operations Sales Team Manager to join their team. The successful candidate will provide proactive support to all customers in line with the agreed departmental KPI's, ensuring that all our retailers optimise sales opportunities. Developing a strong talent pool to ensure consistent talent planning.

Key Responsibilities:

  • Lead the team to build relationships
  • Lead, develop and manage the team in line with the customer operations strategy.
  • Plan and implement OST campaigns to deliver maximum benefit to good causes and customer operations.
  • Conduct regular performance analysis in respect of team performance and implement appropriate improvements.
  • Develop and implement continuous improvement plans focusing on areas that increase sales and manage and improve the performance of operational processes and working practices.
  • Ensure all agreed departmental KPIs are achieved.
  • Manage and resolve complaints, escalating them where necessary implementing the resulting improvement actions.
  • Ensure ongoing people development with your team, including robust induction process, regular coaching and PDP opportunities.

Key Skills Required:

  • Experience of managing a team.
  • Experienced sales background.
  • Knowledge of CRM solutions (SAP/ONYX)
  • Experience in analysing and interpreting data to manage operational and CSA performance.

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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