Register with us

Quick Job Search

Advanced Search My Profile

New jobs added

Bookmark and Share

Portuguese Speaking Customer Service

Job Reference:
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre/Customer Service, Multi-Lingual Customer Services
£19,500 per annum
England, Surrey
Contract Type:
Date Posted:

Email a friend   Print details   Back to results 

Our client manage the repatriation of the deceased around the world. They are looking for a Portuguese speaking International Co-ordinator to join their very busy, very successful Repatriation Team. You will need customer service experience and empathy to be able to communicate with bereaved friends and family. You will be arranging the logistics of returning the deceased to their home countries either from the UK to Portugal or vice versa.


Job Role and Responsibilities

  • Speak on the phone with customers with a professional and efficient attitude but with a sympathetic and understanding attitude
  • Place data on computer system and use this system to identify, research and resolve customer issues
  • Provide customers with service information and identity, research and resolve all queries and issues
  • Up sell products and services
  • Transfer customer calls to appropriate staff where necessary
  • Complete and maintain call logs on the system
  • Research billing issues and refer to appropriate department
  • Close files when finalised
  • Promote the company at exhibitions, chamber meetings, visits to Embassies and social networking
  • Updating International Regulations
  • Updating bible
  • Communicating with Call Centre on a daily basis

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

Email a friend   Print details   Back to results