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Reception Supervisor

Job Reference:
32817
Recruiter Name:
Parkside Recruitment
Job Type:
Administration, Receptionist
Salary:
£17,000 to £19,000 per annum
Locations:
England, Surrey
Contract Type:
Permanent
Date Posted:
22/11/2017

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Hotel Reception Supervisor-32817

My client is looking for a hotel receptionist to take control and responsibility of the day to day running of the reception. The successful candidate will be undertaking duty management shifts ensuring any questions or queries are dealt with effectively. The candidate will need an exceptional level of customer service skills with the ability to work within a team.

Location: Weybridge

Salary: £17,000-£19,000

Hours: Shift basis

Key duties

  • To be present in the lobby area to meet and greet all guests in a warm and friendly manner
  • To maintain excellent working relationships with your colleagues
  • To be the first point of contact for all guests and in the event of a query to reach an outcome that all parties are happy
  • Coach the reception team to enable to guests to receive an exceptional level of customer service
  • To promote the one team policy
  • To conduct daily handover briefings between shifts to ensure all necessary information is given
  • Liaise between all departments to ensure the guests experience a high level of service
  • To make sure all guests details are correct and maintained on the companies system
  • To accurately post charges to guests accounts
  • To directly co-ordinate the activities on the front desk such as cleanliness

Key Requirements

  • Exceptional customer service skills
  • Strong written and verbal communication
  • Previous hotel reception experience
  • Excellent personal presentation skills
  • The ability to work as a team
  • A strong attention to detail
  • Outstanding organisational skills
  • Good local knowledge

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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