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Repairs Administrator

Job Reference:
35576JVP
Recruiter Name:
Parkside Recruitment
Job Type:
Engineering
Salary:
£8 to £9 per hour
Locations:
Berkshire, England
Contract Type:
Temp
Date Posted:
04/04/2019

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Our Global Client based in Maidenhead Berkshire require a Repairs Administrator to join their busy, friendly team for a minimum period of 3 months.
Ideally would suit someone with experience working customer service and have sewing skills and competent inputting data.

This is a great opportunity to showcase your skills within a busy, friendly team.

Job Role

  • To ascertain whether the item is genuine
  • Whether the item can be repaired in line with manufacturer standards
  • The level of repair needed to satisfy the customer/client request
  • Act as repair SME (Subject Matter Expert) to assist the Call Centre operation, customers, clients and our management team as needed
  • Inform Workshop Supervisors when parts orders are required or when stock of parts falls below minimum reorder level
  • Ensure that only genuine parts and repair methods are used to ensure client/customer satisfaction
  • Follow up on and complete repairs of luggage that are awaiting parts
  • Assessment of collected luggage to determine whether repair or replacement is the appropriate course of action
  • Administer requests from our supervisors, management and clients

Peer management

To effectively manage the peer relationship within the diverse Workshop team within our behaviours framework through influence, adaptation and negotiation

  • To ensure that any issues are escalated appropriately and with consideration to the Line Manager. All aspects are conveyed clearly


Call Centre

  • To negotiate with and influence the Call Centre team to ensure the timely repair of customer luggage to an acceptable standard
  • To convey to the Call Centre team sufficient and accurate information to facilitate the most effective claim settlement


Warehouse

  • To convey accurate and timely information to the warehouse team to ensure that the correct product is delivered to the correct address at the correct time

Key Accountabilities

  • Assessment carried out in full to ascertain the magnitude of repair required, identifying all parts and labour time required
  • Repair completed to manufacturer standard, with genuine parts
  • Complete accurate QC documentation as required
  • Internal KPIs and quality requirements met
  • Once repair is complete, the item is packaged and labelled to return it to the correct person / store / company
  • Includes 'Booking In' required in the Workshop operation
  • Task as defined completed

Skills and Experience

  • Fluent or native written and spoken English - essential
  • Experience in an engineering, workshop, technical repair environment - desirable
  • Basic MS Office skills - desirable
  • GCSE (or equivalent) in Maths, English - desirable
  • Experience in a high pressure, fluid environment - desirable

This is an exciting role.......if you want a new challenge within a friendly, busy company....apply now!

Parkside Recruitment Ltd is acting as an Employment Business in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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