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Reporting Analyst

Job Reference:
34910
Recruiter Name:
Parkside Recruitment
Job Type:
Call Centre Representative, Call Centre/Customer Service
Salary:
£25,000 per annum
Locations:
England, Surrey
Contract Type:
Permanent
Date Posted:
27/11/2018

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My client is looking for a Reporting Analyst to join a well established brand, who will responsible for the analysis and reporting aspect of the department ensuring exceptional customer service is delivered. The offices where the successful candidate will be working are amazing and the company provide excellent benefits including discounted food and an onsite gym.

Location: Burgh Heath

Salary: Up to £25,000

Hours: Monday to Friday 09:00 to 17:30

Key duties

- Responsible for supporting the team leaders with analysis and reporting
- Building dashboards and presentations to do reports on
- Providing operational support when needed via telephone or case management
- Design and develop metrics to drive key business decisions
- Provide a link between the enterprise data and management
- Monitoring key struggle points
- Taking responsibility to make decisions on how to resolve a customers issue
- Building relationships with the centre networks and customers
- Finding solutions to issues and tracking issues through reporting
- Making sure data and calculations are accurate

Key requirements:
Essential

- Good influencing skills
- Strong excel skills
- Microsoft Office skills
- Ability to prioritise
- Exceptional communication skills
- Good critical thinking

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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