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Sales Support Administrator

Job Reference:
35093NV
Recruiter Name:
Parkside Recruitment
Job Type:
Administration
Salary:
£25,000 to £30,000 per annum
Locations:
Berkshire, England
Contract Type:
Permanent
Date Posted:
08/01/2019

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To proactively manage nominated accounts and communicate with the relevant departments to ensure delivery of the best possible customer service, ensuring customer satisfaction and helping to deliver year on year sales growth whilst minimising operational costs.

KEY RESPONSIBILITIES:
- To manage the order handling end to end process (order to invoice) for assigned customers, updating SAP system accordingly and disseminating information to relevant parties.
- To liaise with all Sales Team on all matters regarding orders.
Answering queries and bringing exceptions to the relevant person's notice as required.
- Action all shipping advices for deliveries swiftly and accurately.
- Update all bookings provided by Forwarder onto Shipping paperwork and confirm that our customers have received their shipments on time.
- Updating cancellations and amendments. Adding booking details and shipment information.
- Raising and distributing the sales invoices for FOB, CIF & DDP customers. Ensure all shipping documentation and sales invoices are filed appropriately.
- Assisting Sales Teams with general queries regarding shipments, orders, bookings and other ad hoc enquiries.
- Proactively look for opportunities to enable a greater customer experience by proactively managing customer relationships and expectations efficiently.
- Challenge the existing processes, recommending improvements, and implementing innovative improvements of operations processes, SAP system and tools that accelerate business impact.
- Follow up the projects implementation and lead the meetings with SAP team for tickets resolution.
- Develop and monitor performance indicators.
- Provide general administrative support to the team and the company as required.
- Perform other similar duties when requested by the Sales Support Manager or other managers.

Experience/Qualifications
Two years of sales support experience in a distribution or similar environment preferable gained in a business with an import/export element. Knowledge of supply chain processes would be desirable.
Good knowledge of SAP, Advanced Excel and experience in driving process improvement.
Skills/Behaviours
- Excellent communicator to all levels with a strong customer service attitude
- Organised with excellent attention to detail
- Able to work on own initiative and function as a team member helping and supporting colleagues as required
- Able to work in a pressurised environment where peaks of work occur with an ability to meet tight deadlines
- Proactive, Quick and willing to learn
- Good knowledge of Microsoft Excel and SAP software system
- Ability to adapt to changing situations
- Target driven

Parkside Recruitment Ltd is acting as an Employment Agency in relation to this vacancy. Parkside Recruitment is an Equal Opportunities Employer.

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